Google has reportedly fixed user’s Nest Hub that was seeing a stranger’s camera, but we still have questions


The story of the Google Nest Hub that apparently fired up a random stranger’s doorbell alert is creeping its approach to an in depth. Following the disturbing not-so-smart-home occasion final week, Google has knowledgeable the affected buyer that it pushed out an replace to stop this concern from reoccurring, and the Residence Hub that picked up the random stranger’s doorbell feed has been shipped to Google engineers for inspection.

When you’re unfamiliar, final week on Might 14th, a Redditor claimed {that a} Nest Hi there digital camera’s doorbell alert went off on their Residence Hub, despite the fact that they did not have one. The feed merely popped up on the display screen whereas they occurred to be close by, and confirmed a stranger strolling as much as an unfamiliar patio and leaving because the doorbell ring occasion timer counted down. The previous few seconds have been caught on video:

Picture through Reddit.

Not a lot else about what occurred is thought, although the person claims that the neighborhood depicted within the video is unquestionably not his, which can rule out an area concern like an open Wi-Fi entry level. A Google consultant reached out to the affected Nest Hub proprietor, and particulars relating to the machine’s provenance, time zone, and firmware/construct data have been supplied to the corporate. We spoke to the Nest Hub proprietor, they usually confirmed being instructed that engineers have been on the case.

Yesterday, Might 21st, the affected Redditor revealed a brief replace claiming that Google pushed out a repair for his concern final weekend — at the very least, to his particular machine — and that his Residence Hub had been shipped off for engineers to try it. For his or her hassle, Google shipped the affected proprietor a brand new Hub and a handful of different Google goodies, together with a pair of Pink Pixel Three XLs, a Residence Hub and Residence Hub Max, Nest Doorbell, Nest Wifi, and a handful of different trinkets.

Although we reached out to Google for affirmation and extra data relating to the claimed replace, representatives on the firm haven’t responded to our question over the past day. I want we had extra specifics for you relating to what occurred and if the replace that resolved the problem is broadly accessible, however the firm hasn’t equipped us with any of these particulars.

If this episode brings on some déjà vu, it isn’t simply you. Virtually exactly the identical factor occurred earlier this 12 months to some Xiaomi Mijia cameras linked to the Google Assistant. Let’s hope this does not change into a typical chorus for Google’s good dwelling {hardware}.

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